Terms & Conditions

TERMS & CONDITIONS - THE BASICS

Nova Valeting – Terms & Conditions
By booking a service with Nova Valeting, you agree to the following terms:

1. Bookings & Cancellations

All appointments must be booked in advance.
Cancellations must be made at least 24 hours before your scheduled time. Late cancellations may incur a fee.
We reserve the right to reschedule due to weather, traffic, or unforeseen events.

2. Access & Vehicle Condition

You must ensure we have clear access to the vehicle and location at the booked time.
Heavily soiled vehicles (e.g. pet hair, mould, biohazards) may require extra time or incur additional charges. You will be informed before work begins.
All valuables must be removed from the vehicle before service. We are not responsible for any missing items.
Please remove as much rubbish and clutter as possible before we arrive.

3. Payment

4. Satisfaction & Refunds

If you are unhappy with the service, you must contact us within 24 hours. We will return to resolve the issue if appropriate.
Full refunds are not offered. At our discretion, a partial discount or future credit may be provided as a goodwill gesture.

5. Liability & Risk

All services are carried out at the customer’s own risk.
Nova Valeting accepts no liability for any damage, defects, or faults to the vehicle, whether existing, new, or arising during or after the service.
By booking a service, you confirm that you understand and accept this risk, and agree that Nova Valeting will not be held responsible for any damage to paintwork, electrics, interiors, mechanical parts, or accessories.
We hold public liability insurance, but it does not cover individual vehicle damage.
Booking your vehicle with us, you accept these risks and confirm that services are carried out at your own risk

6. Weather Conditions

In cases of poor weather, we may need to reschedule your appointment. You will be notified as soon as possible.