Terms & Conditions

Nova Valeting – Terms & Conditions
By booking a service with Nova Valeting, you agree to the following terms:

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1. Cancellation & Deposit Policy

• If you need to reschedule or cancel your booking, please contact us at least 24 hours before your scheduled appointment by calling 07944 357472.

• For services that require a deposit, the deposit secures your booking, reserves dedicated time in our schedule, and allows us to purchase the products and materials required specifically for your vehicle and the booked service.

• Deposits are non-refundable if the booking is cancelled or rescheduled with less than 24 hours' notice, or if you fail to attend your appointment. This is because the appointment time has been reserved exclusively for you, and the products and materials may have already been purchased and prepared for your booking.

• All bookings with a total value of £200 or more require a deposit to secure the appointment.

• By paying a deposit, you acknowledge and agree to these terms.

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2. Access & Vehicle Condition

• You must ensure we have clear access to the vehicle and location at the booked time.

• Heavily soiled vehicles (e.g. pet hair, mould, biohazards) may require extra time or incur additional charges. You will be informed before work begins.

• All valuables must be removed from the vehicle before service. We are not responsible for any missing items.

• Please remove as much rubbish and clutter as possible before we arrive.

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3. Payment

• Payment is due upon completion, unless otherwise agreed.

• We accept cash, card, or payment links. Invoices are available on request.

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4. Satisfaction & Refunds

• If you are unhappy with the service, you must contact us within 24 hours. We will return to resolve the issue if appropriate.

• Full refunds are not offered. At our discretion, a partial discount or future credit may be provided as a goodwill gesture.

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5. Liability & Risk

• All services are carried out at the customer’s own risk.

• Nova Valeting accepts no liability for any damage, defects, or faults to the vehicle, whether existing, new, or arising during or after the service.

• By booking a service, you confirm that you understand and accept this risk, and agree that Nova Valeting will not be held responsible for any damage to paintwork, electrics, interiors, mechanical parts, or accessories.

• We hold public liability insurance, but it does not cover individual vehicle damage.

• Booking your vehicle with us, you accept these risks and confirm that services are carried out at your own risk

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6. Weather Conditions

• In cases of poor weather, we may need to reschedule your appointment. You will be notified as soon as possible.