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Refund Policy

Refund & Satisfaction Policy

At Nova customer satisfaction is our top priority. We aim to deliver a high quality service every time, and we stand by the work we do.

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If you're not completely satisfied with the results of your valet or feel something has been missed, please let us know within 24 hours of the service. We kindly ask that you give us the opportunity to return and put things right at no extra cost.

REFUND POLICY - THE BASICS 

While we do not offer full refunds, we may provide a discount on the current or future service as a gesture of goodwill particularly in situations where:

  • We are late for your appointment without prior notice.

  • We need to reschedule at the last minute.

  • There has been a genuine issue with the quality of the clean.

We believe in fair and honest service and will always do our best to make sure you're happy with the end result.

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